Delete all data from the BlackBerry smartphone using Wipe Handheld
Procedure
Complete the following steps to delete all the data on your BlackBerry smartphone.
Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to wiping your BlackBerry smartphone. For instructions, see KB12487.
Note: If you have turned on Content Protection, the process for deleting all the data on the BlackBerry smartphone can take up to an hour to complete. Do not remove the battery from the BlackBerry device while data is being deleted.
1. From the Home screen on your BlackBerry smartphone, go to Options > Security Options > General Settings.
2. Click on the trackwheel or the Menu button.
3. Select Wipe Handheld from the menu.
4. Click Continue.
5. Type blackberry, and then press the Enter key.