BB How to enable hard deletes BES 4.1

Posted In: Blackberry

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In BlackBerry Enterprise Server software version 4.1, Hard Deletes Reconciliation can be enabled so that messages permanently deleted in Microsoft Outlook are removed from the messages list on the BlackBerry device. This feature is disabled by default.

The support for hard deletes uses a Message State Database stored in the computer memory. This database is enabled by default even if the Hard Deletes Reconciliation is disabled. By default, the last 100 messages are tracked for hard delete support in the Message State Database, but this number can be changed.

The Message State Database may be reset so that messages redirected to a BlackBerry device during a previous BlackBerry Enterprise Server session will not be deleted, even if they are hard deleted in the BlackBerry device user’s mailbox. Any of the following actions will reset the Message State Database:
* The BlackBerry Enterprise Server is restarted.
* The BlackBerry device user is moved to another BlackBerry Enterprise Server.
* The BlackBerry device user’s mailbox is moved to another Exchange Server.
* The BlackBerry Enterprise Server administrator sends a Reload User command from BlackBerry Manager.

The requirements to enable Hard Deletes Reconciliation are listed in the following table:
Component Requirement
BlackBerry Enterprise Server software version 4.1 Must be enabled for wireless folder management
BlackBerry Device Software for devices based on Java® Version 3.6 or later
BlackBerry Device Software for devices based on C++ Version 2.6 or later

To enable Hard Deletes Reconciliation

1. Open BlackBerry Manager.
2. In the Explorer view, click Server.
3. On the Server Configuration tab, click Edit Properties, then click Messaging.
4. For the Hard Deletes Reconciliation option, choose True from the drop-down menu.
5. Restart the BlackBerry Enterprise Server services.

Important: When you restart certain BlackBerry Enterprise Server services, you may experience a delay in message delivery to BlackBerry devices. For more information on message delivery delays refer to KB04789.

To change the number of tracked messages

1. Open BlackBerry Manager.
2. In the Explorer view, click Server.
3. On the Server Configuration tab, click Edit Properties, then click Messaging.
4. In the Performance section, change the value of the Message State Database Size field to the number of messages you want to track for hard delete support (the maximum is 1000).
5. Restart the BlackBerry Enterprise Server services.

Important: When you restart certain BlackBerry Enterprise Server services, you may experience a delay in message delivery to BlackBerry devices. For more information on message delivery delays refer to KB04789.

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